The agentic train has left the station

Early agentic AI adopters are achieving 60–70% containment, halving average handle time, and raising CSAT without sacrificing safety. We break down the stack, the rollout staircase, governance must-haves, and real proof points from brands like Klarna, Bank of America, and Unity. If you’re tasked with scaling CX faster than budgets, this is your playbook